FAQ

• Do you offer a warranty on your instruments?

  All our instruments include a one-year Standard Warranty, effective from the date of receipt. This warranty covers defects in components and workmanship, and we will repair or replace the item at no extra cost. Please note, this warranty does not cover return shipping or damages from accidents, m...

• What are the benefits of buying a Scott Cao violin compared to other brands?

  For over 30 years, our violins have been celebrated for their superior craftsmanship, exceptional sound quality, and unbeatable value. Each instrument is meticulously handcrafted and playtested, making them a top choice for both students and professionals.

• Can I try out an instrument before purchasing?

  If you're unable to try out an instrument at a local dealer, we offer a two-week trial period. This requires a deposit and the payment of round-trip shipping and handling fees.

• Do you offer trade-ins or trade-ups?

  Instruments purchased directly from Scott Cao Violins may be traded in for 70% credit towards the purchase of a new, higher model instrument.

• What does an instrument setup include?

  All of our instruments are professionally setup with high-quality fittings and accessories, including the tailpiece, chinrest, and pegs. Over the past 30 years, we've perfected our setups to ensure the best playing experience. We exclusively use the finest hand-picked Aubert bridges, expertly cut...

• Can I custom order an instrument?

  Starting with our 950 model, you have the option to choose your violin's copy and select the style and sound that best suit your preferences. Our skilled luthiers will ensure that your instrument is precisely tailored to your specifications. Please be aware that customized instruments take approx...

• Can I change my order once it has been placed?

  Changes to orders can be made within a specific timeframe prior to shipping. Please contact us through chat, phone, or email for assistance.

• Do you ship internationally?

  Yes, we offer international shipping. Please refer to our online shop for shipping rates and policies to your country. International orders may be subject to customs fees, taxes, and import duties. These additional costs are the responsibility of the customer.

• How can I verify the authenticity of a Scott Cao violin?

  Starting from the 750 model, each Scott Cao violin comes with a certificate of authenticity and label that includes details of the model and date of completion. Ensure that you receive these two upon purchase. Furthermore, starting from our 1500 series, each instrument is certified using a seria...

• Do you offer financing or payment plans for purchasing a violin?

  Unfortunately, we do not offer financing or payment plans at this time.

• What do I do if I need a part replaced on my instrument?

  For part replacements, please reach out to us directly via email or chat. We provide official parts from Morgan Hill and offer repair services in Campbell, ensuring that your instrument remains in optimal condition.

• What is your return policy?

  We accept returns within a 2-week window from the date of delivery. To be eligible for a return, the item must be in its original condition, including all original packaging and accessories.

• What is your shipping and handling time?

  As each instrument is made to order, please allow up to two weeks for us to fulfill your order. Custom orders may take between four to six months to complete.

• What payment methods do you accept?

  We accept various payment methods including credit cards and PayPal. Please visit our online store for more details.

• What types of instruments do you offer?

  We offer a diverse selection of violins, violas, and cellos designed for everyone from students to professional musicians. Our student models capture the versatility and sweet tone of Stradivari instruments. Beginning with our popular 750 model, our lineup also includes historically-inspired repr...

• Where are your instruments made?

  All of our instruments are crafted entirely by hand. Models numbered from 017 to 850 are made in our Guangzhou workshop, while models numbered 950 and above are entirely handmade at our studio in Morgan Hill, California.

• Where can I purchase an instrument?

  All instruments are available for purchase through our online shop. Each instrument is made to order and undergoes thorough quality checks and playtesting before shipping to ensure quality. You can also buy in person at our official retail store in Campbell, or from one of our authorized dealers ...

• Where can I get a letter of appraisal or new certificate of authenticity?

  If you require a signed letter of appraisal or a replacement for a lost certificate of authenticity, please contact us via email or chat. The fee is $100, including shipping. Be sure to provide your shipping address and detailed information about your instrument, including its dimensions and make.

• Can you repair instruments? How long will it take and how much will it cost?

  Our master luthiers handle all instrument repairs at our Campbell workshop. The cost and duration of repairs can vary depending on the complexity of the work required. For a detailed quote, please contact our Campbell location at 408-364-1668 or email scottcaoviolinsretailshop@gmail.com.

• Do you offer instruments for rent?

  Yes, we offer instruments for rent directly at our retail location in Campbell. Please contact our Campbell store directly for prices, terms, and conditions. Regarding online rentals, we do not offer it at this time.

• What are your hours?

  At our wholesale location in Morgan Hill, our hours of operation are from 9 AM to 5 PM, Monday through Friday. Please note that visits to this location are by appointment only. Our retail location in Campbell welcomes you from 10 AM to 6 PM, Monday to Saturday. No appointment is necessary—feel f...

• What phone number can I contact you at?

  For wholesale inquiries, please contact us at 408-378-3665. If you have questions for our retail location in Campbell, please call 408-364-1668.

• Where is my order? How long do orders normally take?

  While most orders ship within 2 business days, please note that each instrument is prepared to order. We kindly request that you allow up to two weeks for us to fulfill your order. Every instrument undergoes rigorous quality checks and extensive play testing to ensure it meets our standards. Feel...